Booking Holdings: the OTA cash machine, meets the AI question
A neutral, evidence-first reading of Booking Holdings (NASDAQ: BKNG) — owner of Booking.com, Priceline, Agoda, Kayak and OpenTable — whose record 2025 results ran headlong into investor fear that Google and AI agents will disintermediate the online travel agency.
In 2025 Booking Holdings did two things at once: it printed a record operating year — $186.1B gross bookings (+12%), $26.9B revenue (+13%), and more than 1.2 billion room nights[1] — and watched its stock fall ~23% on fears that AI agents would route travelers around it[31].
Booking is the largest online travel company on earth — roughly twice Airbnb and three times Expedia by night volume[18] — and a high-cash-generating business: $9.9B adjusted EBITDA at a 36.9% margin and $9.1B free cash flow in 2025, enough to fund a 25-for-1 split and ~$8.2B of buybacks and dividends[2][24]. Yet GAAP net income slipped 8% to $5.4B[2], and the market is pricing a structural question, not a cyclical one. The debate this case study lays out is genuinely two-sided — and the evidence is mixed on every side of it.
The questions that decide the outcome
Four open questions organize this study. Each links to the section that weighs the evidence on both sides.
↳Will AI agents disintermediate the OTA — or route through it?
The fear that drove BKNG down ~23% in 2025: Google and ChatGPT/Gemini agents collapse the travel funnel into one chat box and bypass Booking. The counter: when OpenAI pulled back direct ChatGPT checkout, OTA stocks rose, and Google's named agentic hotel partners route through Booking.com, not around it. The contested middle ground is discovery — AI tools are increasingly where trips get planned, even if booking still lands on an OTA.
↳How durable is the Google-fed marketing machine?
Booking spent ~$7.3B (~31% of revenue) on marketing in 2024, with Google paid search the single largest line. Bull: app bookings exceeded 55% of room nights and Genius loyalty drives repeat direct demand, reducing reliance. Bear: Google's AI Overviews are cutting organic click-outs, forcing more paid spend just to stay visible.
↳Can the Connected Trip and Booking's own agents widen the moat?
Booking is building agentic products (Priceline's Penny, a 10+ agent system; Booking.com's AI Trip Planner) and pushing beyond hotels into flights and ground transport — Connected Trip transactions grew 20%+ in 2025. The open question is whether owning inventory, deals and trip context is a real AI advantage or a defensive cost.
↳How much does EU regulation erode the take rate?
Booking.com is the only travel company named an EU DMA gatekeeper, and Spain's CNMC fined it a record €413M for abusing a 70–90% local position. Price-parity clauses — long a pillar of the ~14.5% take rate — are being unwound. A real but gradual headwind, concentrated in Europe.